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The request could not be completed. Read the JSON response before retrying. Use the HTTP status for the broad category and the machine-readable error_code, when returned, for the specific failure.

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Check these first

  1. Confirm the HTTP method and /v1 endpoint path against the current API reference.
  2. Send Authorization: Bearer <key> and keep the key server-side.
  3. For POST requests, set Content-Type: application/json and validate the JSON body.
  4. Check required fields, field casing, enum values, and mutually exclusive inputs.
  5. Do not retry 400, 401, 403, or 422 unchanged.
  6. Honor Retry-After for 429; bound retries for timeouts and server errors.

Troubleshoot an error

Map status and error codes to the correct response.

Open the API reference

Verify request parameters and response schemas.

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Ask for support

Email [email protected] with:
  • the endpoint and HTTP method;
  • the response status, message, and error_code when returned;
  • an approximate timestamp and timezone;
  • the relevant request fields with secrets and personal data removed;
  • the request or trace identifier, when returned.
Never send your full API key, authorization header, or unredacted sensitive payload.